FAQs

To cancel your order, please send an email to help@thinase.com within 2 hours of placing your order.

We can do our best to change your order if it has not been sent out by our warehouse, but we only have a small window to do so. Our warehouse processes your order as efficiently as we can, and we might not have the time to update this change, even if your order has not been marked as shipped at the time of your email.Drop an email to help@thinase.com with your order number and indicate the correct model/colour you want. Our support team will be with you shortly to let you know if your request is successful.

We're sorry to hear that this has happened. Our warehouse tries to ensure that all parcels are shipped accurately, however occasionally human errors do occur and we seek your kind understanding regarding this. Please reach out to us via email at help@thinase.com with the relevant pictures and we'll make sure to sort things out as soon as possible.

All returns need to be initiated within 3 days of the date of delivery. All shipping fees are excluded from refunds.All items must be unused and in their original packaging with the relevant plastic protection. If the plastic protection piece has been removed from the Transparent case and stuck back on, we will not be able to honour the refund.We do not provide free return shipping labels. Customers are liable for return shipping back to us. To initiate a return, drop an email to us at help@thinase.com and we’ll assist you with the refund process.

We offer two shipping options: prepaid and COD (Cash on Delivery). For prepaid shipping, the minimum order value is Rs. 499. Orders below this value will incur a shipping charge of Rs. 79. For COD shipping, there is a delivery charge which will be mentioned at the checkout page.

To address any concerns, kindly send an email to help@thinase.com within 3 days of delivery. Our customer support team will provide further assistance to resolve your issue.